Shipping Information
We ship globally (excluding some remote areas and specific regions in Asia). Our goal is to get your gear to you as efficiently as possible so you can hit the road, track, or trail.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking notification once your order ships.
Shipping Methods & Delivery Times
We partner with trusted carriers to ensure your gear arrives safely. Choose the option that best fits your needs:
1 Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after shipment.
- Best for: Riders who want a balance of speed and reliability with full tracking.
2 Free Shipping
- Carrier: EMS
- Cost: FREE on orders over $50 USD.
- Delivery Time: 15-25 business days after shipment.
- Best for: Budget-conscious riders who don’t mind a longer wait.
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking information will be provided for all shipments.
Returns & Exchanges Policy
Finding the perfect gear is part of the journey. If something isn’t right, our returns process is designed to be as straightforward as tuning your bike.
Quick Summary
- Window: 15 days from the delivery date.
- Condition: Items must be unused, in original packaging, with all tags attached.
- Refund Timing: Processed within 5-7 business days after we receive and inspect your return.
The Return & Exchange Process: A 4-Step Ride
1 Initiate Your Request
Within 15 days of delivery, contact our Rider Support team to start the process.
Send an email to [email protected] with the subject line “Return/Exchange Request – Order #[Your Order Number]”.
Include in your email:
- Your Order Number
- Product Name (as listed on site, e.g., “4 Season Gloves – Large”)
- Reason for Return/Exchange
- Desired Action (Refund / Exchange for Size / Exchange for Product)
- Your shipping address for exchanges
- Confirmation that the item is unused and in original packaging
2 Receive Your RMA & Instructions
Once approved, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Do not ship anything back without an RMA number. This number is crucial for tracking your return efficiently at our hub.
3 Ship the Item Back
Securely pack the item in its original packaging, include the RMA number inside the package, and ship it to:
RevZilla Shop Returns3005 Grant View Drive
Milwaukee, WI 53233
USA
Return Shipping Costs: The customer is responsible for return shipping costs, unless the return is due to our error (wrong or defective item). We recommend using a trackable service (DHL, FedEx, EMS) and keeping your proof of postage.
4 Inspection & Resolution
Our gear experts at our Milwaukee hub will inspect the returned item. Once approved:
- For Refunds: Your refund will be processed to your original payment method.
- For Exchanges: We will ship the replacement item to you. If out of stock, we’ll process a refund or arrange an alternative.
Refunds: Timing & Method
We process refunds with the same precision we apply to gear selection.
- Timing: After we receive and inspect your return, please allow 5-7 business days for the refund to be processed by your bank or payment provider. The total time for funds to appear depends on their processing speed.
- Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable, except in cases of our error.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Helmets (Full Face, Half, Modular): Due to stringent safety regulations and hygiene concerns. Can only be returned if unopened in original sealed packaging or if a manufacturing defect is present.
- Opened Intimate Apparel: Any opened or used base layers, socks (including Heated Socks & Insoles), or similar items.
- Customized or Special Order Items
- Clearance or Final Sale Items (clearly marked at purchase).
Analysis Note: As a motorsport gear specialist, these exceptions are standard in the industry to ensure rider safety and product integrity.
Damaged or Defective Items
Received a damaged item or one with a manufacturing defect? We’ll make it right, fast. Contact us immediately at [email protected] with your order number, photos, and a description. We will cover all return shipping costs and expedite a replacement or refund.
Need Help? Contact Our Rider Support Crew
We’re here to help you get back on the road with the right gear.
- Email: [email protected]
- Returns Address (With RMA Only): RevZilla Shop Returns, 3005 Grant View Drive, Milwaukee, WI 53233 USA
Please allow 24-48 hours for a response during business hours.
Last Updated: -10-26