At RevZilla Shop, we understand that finding the perfect gear is part of the journey. Whether you’re gearing up for a cross-country ADV tour, a daily commute, or a day on the track, we want you to be 100% satisfied with your purchase. If something isn’t right, our returns and exchanges process is designed to be as straightforward as tuning your bike.

Quick Summary: We accept returns and exchanges within 15 days of you receiving your order. Items must be unused, in original packaging, with all tags attached. Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Our Returns & Exchanges Policy

Eligibility Window

You have 15 days from the delivery date to initiate a return or exchange for most items. Please see the “Non-Returnable Items” section below for exceptions.

Condition Requirements

To be eligible for a return or exchange, the item must meet the following criteria, much like a safety inspection before a ride:

  • Unused & Unworn: The item must be in the same condition you received it.
  • Original Packaging: All original boxes, bags, tags, and protective materials must be included.
  • All Parts Included: Any accessories, manuals, or extra parts that came with the item must be returned.
  • Proof of Purchase: Your order number or receipt is required.

The Return & Exchange Process: A 4-Step Ride

1

Initiate Your Request

Within 15 days of delivery, contact our Rider Support team to start the process. You can use the template below to ensure you provide all necessary information. Send your request to: [email protected] with the subject line “Return/Exchange Request”.

2

Receive Your RMA & Instructions

Once approved, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship anything back without an RMA number—it helps us track your return efficiently.

3

Ship the Item Back

Securely pack the item in its original packaging, include the RMA number inside the package, and ship it to our hub at:

RevZilla Shop Returns
3005 Grant View Drive
Milwaukee, WI 53233 USA

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and keeping your proof of postage.

4

Inspection & Resolution

Our gear experts at our Milwaukee hub will inspect the returned item. Once approved:

  • For Refunds: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • For Exchanges: We will ship the replacement item to you. If the desired item is out of stock, we will process a refund or arrange an alternative.

Return Request Email Template

Copy and paste the template below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear RevZilla Rider Support, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the product as listed on the site, e.g., “4 Season Gloves – Large”] Reason for Return/Exchange: [e.g., Size doesn’t fit, Changed mind, etc.] Desired Action: [Refund / Exchange for Size: _____ / Exchange for Product: _____] I confirm that the item is unused, in its original packaging, with all tags attached. My shipping address for a potential exchange is: [Your Full Name] [Your Street Address] [City, State/Province, Postal Code] [Country] Please provide the RMA number and return instructions. Thank you, [Your Name]

Refunds: Timing & Method

We process refunds with the same precision we apply to gear selection.

  • Timing: After we receive and inspect your return, please allow 5-7 business days for the refund to be processed by your bank or payment provider. The total time for the funds to appear in your account depends on their processing speed.
  • Method: Refunds are issued to the original payment method used for the purchase. If you paid with a credit/debit card (Visa, MasterCard, JCB) or PayPal, the refund will go back to that same account.
  • Shipping Costs: Original shipping fees are non-refundable, except in cases of our error.

Non-Returnable Items

For safety and hygiene reasons, the following items from our menu cannot be returned or exchanged unless they arrive defective or damaged:

  • Helmets (Full Face, Half, Modular): Due to stringent safety regulations and hygiene concerns, helmets can only be returned if they are unopened in their original sealed packaging or if a manufacturing defect is present.
  • Opened Intimate Apparel: Any opened or used base layers, socks, or similar items for hygiene reasons.
  • Customized or Special Order Items: Products that have been customized or ordered specifically for you.
  • Clearance or Final Sale Items: These will be clearly marked at the time of purchase.

Analysis Note: Based on the website’s product menu featuring safety-critical gear like helmets and intimate apparel like socks, these categories are standard exceptions in the motorsports industry.

Damaged or Defective Items

Received a damaged item or one with a manufacturing defect? We’ll make it right, fast. Contact us immediately at [email protected] with your order number, photos of the damage/defect, and a description. We will cover all return shipping costs and expedite a replacement or refund.

Need Help? Contact Our Rider Support Crew

We’re here to help you get back on the road with the right gear.

Email: [email protected]

Address for Returns (With RMA Only):
RevZilla Shop Returns
3005 Grant View Drive
Milwaukee, WI 53233 USA

Please allow 24-48 hours for a response during business hours.

Gear Up & Go. Your satisfaction is part of the journey.

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